Return and Refunds Policy for PURESUQ

Effective Date: 01-06-2024

Welcome to PURESUQ. We value your satisfaction and strive to provide a seamless shopping experience. Please read our Return and Refunds Policy carefully to understand your rights and obligations.

1. Returns and Exchanges

  • We accept returns and exchanges within 14 days of receiving your order.
  • Items must be in their original condition, unworn, and with tags attached.
  • To initiate a return or exchange, please contact our customer service team at customer-service@puresuq.com with your order number and reason for return.

2. Refunds

  • Once your return is received and inspected, we will notify you via email.
  • If approved, your refund will be processed within a reasonable timeframe.
  • Refunds will be issued to the original payment method used during the purchase.

3. Shipping Costs

  • Shipping costs are non-refundable.
  • You will be responsible for return shipping fees unless the return is due to our error.

4. Perishable Products

  • For perishable items (such as food or flowers), returns are accepted only if the product is defective or damaged upon delivery.
  • Please provide photographic evidence of any issues.

5. Exceptions

  • The following items are non-returnable:
    • Gift cards
    • Downloadable software or digital products
    • Personalized or custom-made items

6. Displaying Your Refund Policy

  • Our Return and Refunds Policy is prominently displayed on our website.
  • By making a purchase, you agree to the terms outlined in this policy.

7. Contact Us

  • If you have any questions or need further assistance, please reach out to us:
    • Email: contact@puresuq.com
    • Wholesale Inquiries: wholesale@puresuq.com
    • Customer Service: customer-service@puresuq.com
    • Support Team: support@puresuq.com
    • Facebook: PURESUQ
    • WhatsApp – Call: +880 188 662 1313